Patient Services & Front Desk Associate

Chestnut Health Systems; Belleville (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Chestnut Health Systems is seeking a Customer Service Representative for our Granite City, IL location. This full-time role is often the first point of contact for clients and visitors and supports safe, welcoming clinic operations.

Responsibilities include greeting clients, collecting demographic and insurance information, verifying coverage, scheduling, maintaining records, and promoting a recovery-focused environment. A high school diploma and strong customer service skills are required.

Qualifications

• High school diploma or equivalent.
• Strong customer service and telephone communication skills.
• Knowledge of standard office procedures and office equipment.
• Good interpersonal, organizational, and time-management skills with attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Basic keyboarding skills and experience using Microsoft Office products.
• Ability to commute between locations as required.
• Valid driver’s license, private automobile insurance, and insurability.

Responsibilities

• Greet clients and visitors in a courteous, respectful, and professional manner that supports a safe and welcoming environment.
• Collect demographic, financial, and insurance information in person and by phone.
• Verify insurance coverage and current payer eligibility.
• Discuss payment plans, waivers, and fee agreements with patients in a clear and compassionate manner.
• Ensure electronic medical records are complete, accurate, and up to date.
• Schedule appointments and support clinic flow and access to services.
• Operate standard office equipment and support front office operations.
• Promote recovery-oriented and trauma-informed care principles, including hope, respect, empowerment, wellness, and connectedness.
• Maintain confidentiality and protect sensitive client and organizational information.
• Provide additional administrative and customer service support as assigned.

Skills

Customer service

Telephone communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Multitasking

Keyboarding

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Chestnut Health Systems is seeking a Customer Service Representative for our Granite City, IL location. This full-time role is often the first point of contact for clients and visitors and supports safe, welcoming clinic operations.

Responsibilities include greeting clients, collecting demographic and insurance information, verifying coverage, scheduling, maintaining records, and promoting a recovery-focused environment. A high school diploma and strong customer service skills are required.