Patient Services & Facilities Support Coordinator

NHS Scotland; Pennsylvania; On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

35 days annual leave (pro-rata)

Development opportunities

Enhanced pay for public holidays

SPPA pension scheme

NHS discounts

Employee support services

Job summary

NHS 24 is seeking a Service Support Coordinator to provide administrative and frontline support within our Cardonald Regional Centre. You will be the first point of contact for staff and visitors, coordinating facilities, hospitality and operational tasks to keep NHS 24 running smoothly.

The role requires flexible shift patterns, weekend and public holiday work, and a proactive approach to problem solving across estates, health and safety, and administrative processes, with opportunities for

Qualifications

• General administration experience to at least SCQF level 7 or equivalent.
• Experience in a customer-focused environment.
• Experience with an in-house fault desk department.
• Knowledge of Health & Safety regulations.
• Experience with workplace inspections.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Ability to work autonomously or as part of a team.
• Contributing to achieving department goals.

Responsibilities

• Provide support to internal staff and external visitors, acting as a professional first point of contact.
• Support hospitality, facilities, adverse incidents and general administration as required.
• Support frontline staff and managers across estates, including in/out of hours periods.
• Manage wide-ranging issues across the NHS 24 estate, including health & safety and technical faults; obtain detailed information and provide guidance by telephone.
• Undertake stock checks and maintain adequate stock levels.
• Other duties as outlined in the Job Pack.

Skills

Customer focus

Fault desk experience

H&S regulations

Workplace inspections

MS Office

Autonomous / team player

Department goals

Education

SCQF Level 7

Tools

Excel

PowerPoint

Microsoft Word

Job description

NHS 24 is seeking a Service Support Coordinator to provide administrative and frontline support within our Cardonald Regional Centre. You will be the first point of contact for staff and visitors, coordinating facilities, hospitality and operational tasks to keep NHS 24 running smoothly.

The role requires flexible shift patterns, weekend and public holiday work, and a proactive approach to problem solving across estates, health and safety, and administrative processes, with opportunities for