Resource Planning Scheduler – Hybrid (8-week window)

NHS Scotland; Pennsylvania; Hybrid; USD 43,000 - 46,000; Full time

Job summary

NHS 24 is seeking a Resource Planning Scheduler based in our Cardonald Regional Centre with hybrid working (three days in office per week, one Monday). The role focuses on delivering resource requirements within an 8-week live window and coordinating a virtual setup across NHS 24 sites for 1000+ staff.

The successful candidate will advise Forecast & Planning Specialists, work with Frontline staff and Team Managers, and support optimal resource deployment to meet service levels.

Qualifications

• Be educated to SCQF Level 7 or equivalent, and be able to analyse operational data to support workforce scheduling and resource deployment decisions
• Demonstrate experience in a Resource Planning role to support a contact centre modelled service
• Show a high level of PC literacy and use of Microsoft Office applications, especially excel
• Be highly organised, with a methodical approach to work independently and proactively, demonstrating good problem-solving skills

Responsibilities

• Ensure WFM system is accurate and up to date with resource information
• Ensure that all new staff are added to WFM and assigned correct rotas
• Monitor and audit Annual Leave thresholds and adjust thresholds as needed
• Produce monthly reporting for managers on leave entitlement and usage
• Schedule all shifts and exception codes, coordinate with Planners forecast
• Promote CRT and build relationships with NHS 24 wide management and frontline staff

Skills

SCQF Level 7

Data analysis

Resource planning

PC literacy

Education

SCQF Level 7 or equivalent

Tools

Excel

Job description

NHS 24 is seeking a Resource Planning Scheduler based in our Cardonald Regional Centre with hybrid working (three days in office per week, one Monday). The role focuses on delivering resource requirements within an 8-week live window and coordinating a virtual setup across NHS 24 sites for 1000+ staff.

The successful candidate will advise Forecast & Planning Specialists, work with Frontline staff and Team Managers, and support optimal resource deployment to meet service levels.