Patient Services & Dining Operations Manager

Sodexo; New Haven (CT); On-site; USD 78,000 - 100,000; Full time

Job summary

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at Yale New Haven Hospital – York Street Campus in New Haven, CT. You will oversee mailroom and patient dining operations, ensuring efficient workflows and exceptional service in a large academic medical center.

Responsibilities include managing staff, scheduling, performance reviews, and fostering a hospitality-driven culture that prioritizes patient satisfaction, safety, and quality.

Qualifications

• Education requirement: Associate degree or equivalent experience.
• Management experience: 2 years.
• Related experience: 2 years in service-driven operations.

Responsibilities

• Oversee mailroom services alongside patient dining operations.
• Set direction and deploy resources; manage performance and hiring decisions.
• Ensure health, safety and clinical nutrition standards compliance.
• Lead frontline teams to improve patient experience and service quality.

Skills

Lead frontline teams

Patient dining workflows

Food safety & sanitation

Clinical nutrition standards

Staff scheduling & onboarding

Operational coordination

Quality monitoring & rounding

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at Yale New Haven Hospital – York Street Campus in New Haven, CT. You will oversee mailroom and patient dining operations, ensuring efficient workflows and exceptional service in a large academic medical center.

Responsibilities include managing staff, scheduling, performance reviews, and fostering a hospitality-driven culture that prioritizes patient satisfaction, safety, and quality.