Patient Services Lead - Dining & Mailroom Ops

Sodexo; Worcester (MA); On-site; USD 70,000 - 75,000; Full time

Job summary

Sodexo in Worcester, MA is seeking a hands-on operations leader to oversee mailroom services and patient dining operations in a hospital setting. You will drive service quality, safety, and patient satisfaction while managing people, scheduling, onboarding, and day-to-day coordination.

In this role you will influence across departments, ensure regulatory compliance, and develop frontline teams to deliver reliable service in a complex, high‑stakes environment.

Qualifications

• Experience guiding frontline teams in service-driven operations.
• Knowledge of patient dining workflows and food safety.
• Staff onboarding and day-to-day operational coordination.

Responsibilities

• Oversee mailroom services and patient dining operations.
• Lead frontline teams and manage scheduling and onboarding.
• Ensure regulatory compliance and patient satisfaction.

Skills

Frontline leadership

Staff scheduling

Healthcare support

Education

Associate degree

Job description

Sodexo in Worcester, MA is seeking a hands-on operations leader to oversee mailroom services and patient dining operations in a hospital setting. You will drive service quality, safety, and patient satisfaction while managing people, scheduling, onboarding, and day-to-day coordination.

In this role you will influence across departments, ensure regulatory compliance, and develop frontline teams to deliver reliable service in a complex, high‑stakes environment.