Patient Services Manager 2

Sodexo; New Haven (CT); On-site; USD 78,000 - 100,000; Full time

Job summary

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at Yale New Haven Hospital – York Street Campus in New Haven, CT. You will oversee mailroom and patient dining operations, ensuring efficient workflows and exceptional service in a large academic medical center.

Responsibilities include managing staff, scheduling, performance reviews, and fostering a hospitality-driven culture that prioritizes patient satisfaction, safety, and quality.

Qualifications

• Education requirement: Associate degree or equivalent experience.
• Management experience: 2 years.
• Related experience: 2 years in service-driven operations.

Responsibilities

• Oversee mailroom services alongside patient dining operations.
• Set direction and deploy resources; manage performance and hiring decisions.
• Ensure health, safety and clinical nutrition standards compliance.
• Lead frontline teams to improve patient experience and service quality.

Skills

Lead frontline teams

Patient dining workflows

Food safety & sanitation

Clinical nutrition standards

Staff scheduling & onboarding

Operational coordination

Quality monitoring & rounding

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team at Yale New Haven Hospital – York Street Campus in New Haven, CT

This is an exciting opportunity for a hands-on food service leader who is passionate about patient satisfaction, employee development, and delivering exceptional service within a large, fast-paced academic medical center.

About the job

Join a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $77605 - $100430

What’s in it for you

• Lead two essential service areas that directly support patient experience and hospital operations.
• Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
• Grow professionally through hands-on leadership of frontline teams in a complex environment.
• Foster an inclusive, hospitality-driven culture that values compassion and accountability.
• Gain exposure to healthcare service standards, compliance practices, and operational best practices.

What you’ll bring

• Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
• Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
• Background in staff scheduling, onboarding, and day-to-day operational coordination.
• Commitment to service excellence through patient engagement, rounding, and quality monitoring.
• Organizational skills that support workflow management, performance standards, and continuous improvement.

Requirements

• Education Requirement: Associate degree or equivalent experience
• Management Experience: 2 years
• Related Experience: 2 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.