Patient Services Coordinator – Transplant Care

adventhealth; Orlando (FL); On-site; USD 26,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a dedicated healthcare team member to support patients, families, and providers at the front desk. You will schedule appointments, answer inquiries, and maintain accurate patient records in a compassionate, professional environment.

Responsibilities include communicating care plans, coordinating follow-ups, ensuring a safe, welcoming facility, and using technology to enhance patient care.

Qualifications

• Clear verbal and written English communication with diverse patients and staff.
• Strong interpersonal and organizational skills amid interruptions.
• Autonomous, self-directed while collaborating with professionals.
• Proficient with PC, email, and Microsoft Office tools.

Responsibilities

• Provides compassionate and attentive care to patients, families, and care providers.
• Communicates effectively with patients, families, and healthcare team members to ensure clear understanding of care plans and procedures.
• Schedules appointments and coordinates follow-up visits to ensure timely and efficient patient care.
• Manages patient inquiries and resolves issues promptly and professionally.
• Educates patients and families about health conditions, treatments, and care strategies.
• Collaborates with healthcare team members to provide comprehensive and coordinated care.
• Maintains accurate and up-to-date patient records and documentation.
• Monitors patient progress and adjusts care plans as needed.
• Ensures a clean, safe, and welcoming environment for patients and families.
• Provides emotional support and reassurance to patients and families during their healthcare journey.
• Utilizes technology and medical equipment proficiently to enhance patient care.
• Demonstrates empathy, active listening, and problem-solving skills in all interactions.
• Other duties as assigned.

Skills

English communication

Interpersonal skills

Autonomy

Multi-tasking

Confidentiality

MS Excel

MS Word

Medical terminology

Bilingual

Education

Associate degree in Healthcare or related field

Job description

AdventHealth in Orlando, FL is seeking a dedicated healthcare team member to support patients, families, and providers at the front desk. You will schedule appointments, answer inquiries, and maintain accurate patient records in a compassionate, professional environment.

Responsibilities include communicating care plans, coordinating follow-ups, ensuring a safe, welcoming facility, and using technology to enhance patient care.