Patient Services Coordinator – Plastics & Reconstructive

Novant Health; Asheville (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

Career advancement opportunities

Tuition reimbursement and Future Fowar

Job summary

Novant Health Plastics & Reconstructive Surgery Asheville is seeking a Patient Service Coordinator III to accurately record patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Come join a remarkable team where quality care meets quality service, in every dimension, every time. Join Team Aubergine.

Qualifications

• High School Diploma or GED is required.
• One year of clerical experience in a medical office setting is required; others may be considered in lieu of medical office experience.
• Knowledge of medical office software for updating patient demographics, posting charges and scheduling appointments; excellent verbal communication is essential.

Responsibilities

• Welcome patients and accurately enter demographic and insurance information.
• Verify and update patient details; scan/copy insurance cards and attach to medical records.
• Communicate changes in patient information to the appropriate teams.
• Obtain updated patient signatures for registration forms and file documents correctly.
• Collect and post co-pays at the time of service.
• Confirm insurance information and schedule follow-up appointments as needed.
• Collect outstanding balances and reconcile payments daily.
• Schedule appointments based on patient needs and provider availability.
• Answer calls, follow up, and relay information clearly.
• Manage Epic Work Queues and resolve denials/errors to ensure accurate charge capture.
• Assist patients and staff with billing and insurance questions.
• Review charts and hospital documentation to resolve issues.
• Ensure charges are released for claims processing.
• Serve as a resource for front desk staff on insurance accuracy.

Skills

Verbal communication

Organizational skills

Confidentiality

Teamwork

Attention to detail

Problem solving

EPIC experience

Medical office software

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

Novant Health Plastics & Reconstructive Surgery Asheville is seeking a Patient Service Coordinator III to accurately record patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Come join a remarkable team where quality care meets quality service, in every dimension, every time. Join Team Aubergine.