Patient Services Coordinator - Orthotics & Prosthetics

Kappaalphapsi1911; Ann Arbor, Northern (MI, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

University of Michigan Orthotics and Prosthetics Center seeks a patient-focused front desk associate to greet patients, schedule appointments, collect copays, and support clinic operations. You will work with MiChart and OPIE EMR systems and coordinate care across teams to ensure a smooth patient experience.

The role requires at least 3 years of patient services or healthcare administration experience, strong communication, and the ability to navigate complex logistics.

Qualifications

• Minimum of 3 years of patient services, healthcare administration, or a related field.
• High school diploma or equivalent required.

Responsibilities

• Greet patients at check-in and check-out.
• Schedule appointments using MiChart & OPIE.
• Collect copays and reconcile cash.
• Respond to urgent appointment requests and walk-ins.
• Provide in-service training and onboarding for new staff.
• Promote communication within the healthcare team.
• Help patients navigate the health system.

Skills

Customer service

Healthcare experience

Education

High school diploma or equivalent

Job description

University of Michigan Orthotics and Prosthetics Center seeks a patient-focused front desk associate to greet patients, schedule appointments, collect copays, and support clinic operations. You will work with MiChart and OPIE EMR systems and coordinate care across teams to ensure a smooth patient experience.

The role requires at least 3 years of patient services or healthcare administration experience, strong communication, and the ability to navigate complex logistics.