Patient Services Coordinator – Front Desk & Scheduling

Gamma Phi Omega International; Ann Arbor, Northern (MI, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

The Michigan Medicine Orthotics and Prosthetics Center at the University of Michigan is seeking a patient services specialist to support check-in/check-out, appointment scheduling, and patient communications. You will work with MiChart and OPIE, handle urgent requests, and assist with billing tasks and outreach to reduce no-shows.

You will engage with a diverse patient population, provide welcoming service, and help coordinate care across the clinic and health system.

Qualifications

• Graduation from high school or an equivalent combination of education and experience. Minimum 3 years of relevant experience.
• Physical Requirements: This position requires infrequent standing/walking.
• Experience in patient services, customer service, healthcare administration, or a related field (minimum 3 years).

Responsibilities

• Greet patient at check-in and check-out.
• Accurately and efficiently schedule patient appointments utilizing two EMR systems (MiChart & OPIE) after determining appropriate sub-specialty based on prescription details.
• Respond to urgent appointment requests/walk-ins.
• Initiate and respond to telephone encounters in Cadence and OPIE messages in a timely manner to ensure optimal patient care. Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports as necessary.
• Review patient No Show List and perform appropriate patient outreach/follow-up, including No Show Letters.
• Provide in-service training and onboarding for new clerical staff.
• Promote and facilitate positive communication with the entire healthcare team.

Education

High school diploma

Tools

MiChart

OPIE

Cadence

Job description

The Michigan Medicine Orthotics and Prosthetics Center at the University of Michigan is seeking a patient services specialist to support check-in/check-out, appointment scheduling, and patient communications. You will work with MiChart and OPIE, handle urgent requests, and assist with billing tasks and outreach to reduce no-shows.

You will engage with a diverse patient population, provide welcoming service, and help coordinate care across the clinic and health system.