Patient Services Associate - Hybrid Clinic Concierge

University Of Michigan; Ann Arbor (MI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The University of Michigan School of Dentistry in Ann Arbor is seeking a front desk/administrative coordinator for the Graduate Orthodontics and Faculty Practice clinics. The role includes welcoming patients, scheduling, verifying insurance, and maintaining accurate records in EPIC, all while upholding HIPAA standards.

A high school diploma is required, some college preferred, with strong clerical, interpersonal, and multitasking skills.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Extensive clerical experience is necessary for a busy clinic.
• Excellent interpersonal and customer service skills are essential.
• Ability to work in a team and multi-task in a fast-paced environment.
• Knowledge of dental insurance plans is a plus.

Responsibilities

• Welcome and check patients in for Graduate Orthodontics and Faculty Practice clinics.
• Manage calls, triage, and schedule appointments while maintaining records.
• Verify insurance information and demographics for patients of record.
• Enter patient data and financial information in the EPIC system.
• Process payments and reconcile daily cash and credit card transactions.

Skills

Interpersonal skills

Multi-tasking

Team environment

Word

Excel

Dropbox

Dental insurance knowledge

Customer service

Education

High school diploma or equivalent

Some college preferred

Tools

EPIC

Word

Excel

Dropbox

Job description

The University of Michigan School of Dentistry in Ann Arbor is seeking a front desk/administrative coordinator for the Graduate Orthodontics and Faculty Practice clinics. The role includes welcoming patients, scheduling, verifying insurance, and maintaining accurate records in EPIC, all while upholding HIPAA standards.

A high school diploma is required, some college preferred, with strong clerical, interpersonal, and multitasking skills.