Clinic Front Desk & Patient Services Associate

HealthPartners; Arden Hills (MN); On-site; USD 32,000 - 40,000; Full time

Job summary

HealthPartners in Arden Hills, MN is hiring a full-time Clinic Assistant to support frontline patient services at the Arden Hills clinic.

You will help schedule appointments, verify patient demographics and insurance, collect co-pays, and route patients to the appropriate care area while maintaining patient confidentiality and quality service. This role emphasizes teamwork and patient-focused service.

Qualifications

• High School diploma or GED.
• Graduate of a formal medical reception training program or equivalent.
• Two years experience as a medical receptionist.
• Two years experience in a customer service position.
• One year experience using data look-up and data entry on a mainframe or PC based system.
• One year customer service experience either via telephone or in-person within the last five years.
• Demonstrated ability to organize work under pressure.
• Demonstrated ability to function with multiple priorities and interruptions.
• Excellent oral communication skills.
• Excellent written communication skills.

Responsibilities

• Facilitate scheduling of appointments and collect current financial and demographic information.
• Direct patients to the appropriate care area.
• Check in patients in an accurate and professional manner and identify and collect co-pays or appropriate fees.
• Verify patient information in computer system and communicate benefit changes to members.
• Communicate wait times in a diplomatic manner.
• Prepare reconciliation reports and provide patients with forms and questionnaires.
• Computerized appointment scheduling and maintaining knowledge of scheduling practices.
• Register patients accurately, verify insurance eligibility, and identify account types.
• Coordinate specialty appointment information and facilitate timely communication within the clinic.
• Answer calls, take and relay messages for follow-up, assist with clerical duties (faxing, copying).
• Maintain schedules and communicate with Appointment Center to meet patient/provider needs.
• Coordinate schedule templates, emergency changes, and vacation-related adjustments.
• Perform other duties as assigned.

Skills

Oral communication

Written communication

Customer service

Organizational skills

Multi-tasking

Data entry

Education

High School diploma or GED

Formal medical reception training

Job description

HealthPartners in Arden Hills, MN is hiring a full-time Clinic Assistant to support frontline patient services at the Arden Hills clinic.

You will help schedule appointments, verify patient demographics and insurance, collect co-pays, and route patients to the appropriate care area while maintaining patient confidentiality and quality service. This role emphasizes teamwork and patient-focused service.