Patient Services Coordinator (Medical Receptionist)

Optum; West Torrington (CT); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentives and recognition programs

401k contribution

Job summary

ProHealth Physicians, part of the Optum family, is seeking a patient-focused Medical Receptionist in a full-time role. The position operates 40 hours per week, typically Monday through Friday, with hours from 7:00am to 6:00pm depending on the schedule.

Responsibilities include scheduling, triage, front-d desk duties, and EHR documentation. Qualifications include a High School Diploma/GED and 1+ years of receptionist experience.

Qualifications

• High School Diploma or GED required.
• 1+ years of receptionist experience preferred.
• Experience with electronic health records is preferred.
• Knowledge of ICD-10 and CPT coding is a plus.
• Customer service experience in retail or hospitality is beneficial.

Responsibilities

• Schedule and triage appointment requests per guidelines.
• Use EHR for messages and communications with clinicians.
• Greet patients and conduct check-in.
• Monitor reminder calls and reschedule as needed.
• Scan and index documents in the EHR, ensure documents are ready for visits.
• Close and balance end-of-shift payment batches according to procedures.
• Maintain knowledge of OSHA and ProHealth policies.
• Assist coworkers to ensure smooth office operations.
• Perform other duties as assigned.

Skills

Receptionist experience

Customer service

Medical terminology

ICD-10 CPT knowledge

Education

High School Diploma/GED

Tools

Electronic Health Record (EHR)

Job description

ProHealth Physicians, part of the Optum family, is seeking a patient-focused Medical Receptionist in a full-time role. The position operates 40 hours per week, typically Monday through Friday, with hours from 7:00am to 6:00pm depending on the schedule.

Responsibilities include scheduling, triage, front-d desk duties, and EHR documentation. Qualifications include a High School Diploma/GED and 1+ years of receptionist experience.