Patient Services Coordinator – Medical Office

rivhs; Hampton (VA); On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Hampton, Virginia is seeking a front-desk patient access representative. You will handle check-in/check-out, verify insurance eligibility, and maintain accurate patient demographics in the registration system.

You will greet patients, answer multi-line calls, and schedule or reschedule appointments while assisting with referrals and chart prep. Responsibilities include collecting payments, attaching referrals with insurance authorizations when needed, and ensuring a

Qualifications

• High School diploma or GED is required.
• 1 year medical office experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multi-line phone systems and front-desk duties.

Responsibilities

• Check-in and check-out patients accurately.
• Verify insurance eligibility.
• Enter patient demographics into the registration software.
• Greet patients with eye contact and a smile; manage phone lines.
• Schedule and reschedule appointments; process referrals.
• Maintain referrals and insurance information; obtain authorizations as needed.
• Support team by float to other practices within the region when required.

Skills

Customer service

Phone handling

Greeting patients

Scheduling

Education

High School Diploma or GED

Tools

Patient registration software

Job description

Riverside Health System in Hampton, Virginia is seeking a front-desk patient access representative. You will handle check-in/check-out, verify insurance eligibility, and maintain accurate patient demographics in the registration system.

You will greet patients, answer multi-line calls, and schedule or reschedule appointments while assisting with referrals and chart prep. Responsibilities include collecting payments, attaching referrals with insurance authorizations when needed, and ensuring a