Patient Services Coordinator - Meaningful Care & Growth

MultiCare Health System; Yakima (WA); On-site; USD 27,000 - 39,000; Full time

Job summary

MultiCare Health System in Washington is seeking a Patient Services Coordinator for our outpatient clinics. You are the first contact for patients, ensuring smooth clinical flow and timely care, with duties including updating patient information, preparing charts, scheduling appointments, arranging transportation and interpreters, and verifying insurance.

The role requires a high school diploma or GED and one year of medical receptionist experience; knowledge of medical terminology preferred.

Qualifications

• High School diploma or GED equivalent required.
• One year experience as a medical receptionist or other related field preferred. Knowledge of medical terminology preferred.

Responsibilities

• Updates patient information, provides any required forms to complete, and obtains signatures as necessary.
• Prepares charts for each clinical session and ensures lab, diagnostic test results, history & physical examinations or other documentation are in charts as appropriate.
• Schedules patients for appointments as needed, including consultation and diagnostic appointments for patients per provider/assistant request and documents such such.
• Schedules transportation and/or interpreters for patient as needed.
• Verifies insurance eligibility as appropriate.
• Provides telephone coverage. Utilizes good customer service practices for all callers.
• Completes forms as requested.
• Responds to patient requests expeditiously, maintaining an efficient clinical flow.
• Contributes to professional communication with team members in order to convey important information relating to patient care, operations, or clinical needs.
• Maintains awareness of changes in protocols/procedures of the department; maintains competency on all applicable computer systems.
• Other duties as assigned

Skills

Customer service

Education

High School diploma or GED

Job description

MultiCare Health System in Washington is seeking a Patient Services Coordinator for our outpatient clinics. You are the first contact for patients, ensuring smooth clinical flow and timely care, with duties including updating patient information, preparing charts, scheduling appointments, arranging transportation and interpreters, and verifying insurance.

The role requires a high school diploma or GED and one year of medical receptionist experience; knowledge of medical terminology preferred.