Patient Services Coordinator IV

Novant Health; Abilene (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Day 1 benefits

Tuition support

Career growth

PTO and retirement benefits

Supportive team culture

Job summary

Novant Health seeks a Patient Service Coordinator IV to join our Gastro clinic team in Hilton Head, SC. The role handles scheduling, registration, and check-in, while ensuring accurate demographics and insurance data are captured.

You will process payments and support care coordination efforts within EPIC and related systems. The ideal candidate brings at least one year of clerical/medical office experience, strong communication, and a patient-centric approach.

Qualifications

• Strong customer-service orientation and friendly bedside manner.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Coordinate patient scheduling, registration, and check-in activities.
• Verify and update patient demographics and insurance information.
• Process copays, charges, and payment transactions accurately.
• Resolve patient inquiries and support care coordination efforts.
• Maintain accurate records using EPIC and other practice systems.

Skills

Customer service

Verbal communication

Confidentiality

EPIC experience

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Service Coordinator IV

Facility: Novant Health Gastro | Location: Hilton Head, South Carolina | Position Type: Full-Time | Work Schedule: Monday through Friday | Job Opening ID: [201090]

Join a collaborative clinic team dedicated to delivering remarkable patient experiences while supporting career growth and work-life balance.

Why Team Members Choose This Role

• Day 1 medical, dental, and vision benefits


• Future Forward tuition support


• Career growth opportunities


• PTO and retirement benefits


• Supportive team culture

What You\'ll Do

• Coordinate patient scheduling, registration, and check-in activities.


• Verify and update patient demographic and insurance information.


• Process copays, charges, and payment transactions accurately.


• Resolve patient inquiries and support care coordination efforts.


• Maintain accurate records using EPIC and other practice systems.

What We\'re Looking For

Required

• Education: High School Diploma or GED, required.


• Experience: One year of clerical experience in medical office setting, required.




• Other related experience may be considered in lieu of medical office experience.




• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

Preferred

• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

201090