Patient Services Coordinator IV

Novant Health; Winston-Salem (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Novant Health in Winston-Salem, NC seeks a Patient Services Coordinator IV to ensure seamless, compassionate care from check-in to appointment completion. You will manage patient demographics, insurance details, charges and timely scheduling within a busy orthopedic and sports medicine practice.

The role requires strong communication, confidentiality and the ability to work with changing priorities in a team environment. Cross-training across administrative functions is expected.

Qualifications

• High school diploma or GED required.
• One year of clerical experience in a medical office preferred.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.

Responsibilities

• Record patient demographics, insurance, charges and collections accurately.
• Schedule patient appointments in a timely and accurate manner.
• Process referrals and support practice with EPIC and related queues.
• Collaborate with team, participate in staff meetings, and identify areas for improvement.

Skills

Excellent communication

Team player

Problem solving

Confidentiality

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health

• Schedule: Full Time, Days 8:00 am-5:00 pm
• Department: Novant Health Orthopedic & Sport Medicine
• Location: Winston- Salem, North Carolina

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

• Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.
• Greet and Check in patients for Urology appointments.
• Cross-training required in multiple administrative support functions.
• Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers.
• Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process.

What You'll Do

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Job Opening ID

200213