Patient Services Coordinator IV

Novant Health; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Novant Health Orthopedics & Sports Medicine | Ballantyne & Matthews, NC is seeking a Patient Services Coordinator IV to manage referrals and front-office tasks, ensuring timely access to care and smooth clinic operations.

The role requires a High School Diploma and 3 years in a medical office, with strong EPIC skills and CPT/ICD9-CM coding knowledge. Excellent communication and teamwork are essential.

Qualifications

• High School Diploma required.
• Three years of experience in a medical office setting, required.
• Knowledge of CPT and ICD9-CM coding processes; excellent verbal skills.

Responsibilities

• Processes referrals and gathers required patient and provider information for referral accuracy.
• Schedules referrals or provides information for scheduling at the referring physician’s office.

Skills

Referral management

Epic proficiency

Front-office operations

Communication

Teamwork

Education

High School Diploma

Tools

EPIC systems

Practice management software

Job description

What We Offer

Novant Health Orthopedics & Sports Medicine | Ballantyne & Matthews, NC

The Patient Services Coordinator IV is responsible for advanced front-office and patient access functions, with a primary focus on referral management and specialty practice support. This role processes referrals at least 50% of the time and serves as a resource for practice operations by performing Dimensions super-user functions, supporting Epic workflows, and managing miscellaneous work queues.

The PSC IV plays a critical role in ensuring patients receive timely access to care while supporting efficient clinic operations.

What You'll Do

• Processes referrals, obtains all necessary information from the patient and provider to ensure accuracy and completeness of referral. Explains, if necessary, insurance carrier guidelines for referrals to patient.
• Schedules the referral appointment or gives the patient the information necessary so they can schedule the appointment at the referring physician’s office. Communicates complete and accurate information to the patient.

What We're Looking For

• Education:High School Diploma Required.
• Experience:Three years of experience in a medical office setting, Required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors’ billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred:Proficient in the use of all computer software utilized in the practice.

Job Opening ID

192108