Patient Services Coordinator IV

Novant Health; Cornelius (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Novant Health is seeking a Full-time Patient Services Coordinator IV to support referrals, phone handling, and front-desk operations. The PSC IV will also function as a Dimensions super-user with EPIC and related queues to keep practice workflows efficient.

Travel between clinics in Denver, Cornelius, Mooresville and Huntersville is required, emphasizing confidentiality, teamwork, and patient-centered care. This role offers growth opportunities and a comprehensive benefits package.

Qualifications

• High School Diploma or GED is required.
• Three years of experience in a medical office setting is required.
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling.
• Understanding of CPT and ICD9-CM coding processes.
• Excellent verbal communication skills.
• Must be able to work with changing priorities.
• Excellent organizational, problem solving and critical thinking skills.
• Ability to interact with individuals of all cultures and levels of authority.
• Must maintain confidentiality.
• Must function as part of a team.
• Must possess initiative.
• Basic medical terminology knowledge is required; may be gained through classes or work experience.
• High level of EPIC systems knowledge.
• Familiarity with multiple payors billing requirements.
• Familiarity with coding requirements for practice specialty.

Responsibilities

• Process referrals.
• Answer phones.
• Check-in/out.
• Perform Dimensions super-user functions such as practice support with EPIC or work queues.

Skills

EPIC systems

Medical terminology

CPT/ICD-9-CM coding

Verbal communication

Organizational skills

Problem solving

Confidentiality

Team player

Initiative

Customer service

Cultural sensitivity

Education

High School Diploma or GED

Tools

Medical office software

Job description

What We Offer

Novant Health is hiring a Full- Time Patient Services Coordinator IV. The PSC IV is responsible for processing referrals, answer phones, check-in/out and performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

Candidate must be willing to travel between clinics in Denver, Cornelius, Mooresville and Huntersville

At Novant Health, we are committed to supporting our team members both personally and professionally. When you join us, you'll enjoy:

• Access to benefits, PTO, and wellbeing resources day one
• 401k retirement plan with matching contributions
• Competitive and comprehensive benefit package
• Career growth and advancement opportunities
• Tuition reimbursement programs
• Consumer discounts

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience:Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.