Patient Services Coordinator III

Novant Health; Parish Place (SC); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Day-one medical, dental, and vision

Flexible scheduling

Tuition support and career advancement

Retirement match

Mental health resources

Job summary

Novant Health Mount Pleasant is seeking an experienced patient access specialist to register patients, verify insurance and demographics, collect payments, and maintain accurate documentation. The role supports scheduling and daily office operations in a fast-paced medical office.

You will manage Epic work queues, review charges, resolve claim edits, assist with insurance verification, and provide outstanding customer service to patients and clinical teams, while upholding confidentiality and

Qualifications

• High School Diploma or GED, required.
• One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.

Responsibilities

• Register patients, verify insurance and demographics, collect payments, and ensure accurate documentation.
• Schedule patient appointments based on provider availability, patient needs, and urgency.
• Manage Epic work queues, review charges, resolve claim edits, and address billing discrepancies and denials.
• Assist with insurance verification, billing inquiries, payment reconciliation, and daily deposits.
• Deliver exceptional customer service, answer calls, coordinate with clinical teams, and support efficient daily office operations.

Skills

Excellent verbal communication

Confidentiality

Team player

Organizational skills

Problem solving

Critical thinking

Initiative

Interpersonal skills

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

Why Choose This Role

• Day-one medical, dental, and vision benefits
• Flexible scheduling and generous paid time off to support work-life balance
• Tuition support programs and career advancement opportunities, including specialty certifications
• Retirement match and competitive total rewards package
• Mental Health, well-being, telehealth, and therapy resources for you and your family

Location Details

• Location: 1625 Hospital Drive Mount Pleasant, South Carolina 29464
• Schedule: Full Time
• Shift: Monday–Thursday, 7:45 AM–4:30 PM; Friday, 7:45 AM–3:00 PM.

What You'll Do

• Register patients, verify insurance and demographics, collect payments, and ensure accurate documentation.

• Schedule patient appointments based on provider availability, patient needs, and urgency.

• Manage Epic work queues, review charges, resolve claim edits, and address billing discrepancies and denials.

• Assist with insurance verification, billing inquiries, payment reconciliation, and daily deposits.

• Deliver exceptional customer service, answer calls, coordinate with clinical teams, and support efficient daily office operations.

What We're Looking For

• Education:
  • High School Diploma or GED, required.
• Experience:
  • One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required:
  • Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred:
  • Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.