Patient Services Coordinator III - Family

Novant Health; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Access to benefits, PTO day one

401k retirement plan with matching

Competitive benefits package

Career growth opportunities

Tuition reimbursement

Consumer discounts

Job summary

Novant Health is seeking a Patient Services Coordinator III in Charlotte, NC. You will be responsible for accurate recording of patient demographics, insurance information, charges and collections, and for scheduling appointments with efficiency and care.

You will work in a supportive team, utilize EPIC and practice management software, and provide excellent customer service while handling confidential information and changing priorities.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required; other related experience may be considered.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling appointments; strong verbal communication.
• Ability to work with changing priorities; maintain confidentiality; interact with diverse cultures and levels of authority.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• Provide excellent customer service and maintain accurate scheduling across centers.

Skills

Verbal communication

Organizational skills

Problem solving

Teamwork

Initiative

Confidentiality

Ability to multitask

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Novant Health is hiring for a Patient Services Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

At Novant Health, we are committed to supporting our team members both personally and professionally. When you join us, you'll enjoy:

• Access to benefits, PTO, and wellbeing resources day one
• 401k retirement plan with matching contributions
• Competitive and comprehensive benefit package
• Career growth and advancement opportunities
• Tuition reimbursement programs
• Consumer discounts

What You'll Do

• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• all center experience by scheduling appointments
• Great customer service experience

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

202155