Patient Services Coordinator III - Family & Sports Medicine

Novant Health; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Access to benefits

401k retirement plan

Tuition reimbursement

Wellbeing resources

Discount programs

Job summary

Novant Health is seeking a Patient Services Coordinator III to ensure accurate recording of patient demographics, insurance information, and charges, while scheduling appointments efficiently. This role emphasizes professionalism, confidentiality, and strong teamwork within a busy medical office.

Candidates should have a high school diploma, at least one year clerical experience in a medical setting, and familiarity with medical office software such as EPIC.

Qualifications

• Must have strong verbal communication skills and be able to interact with individuals of all cultures and levels of authority.
• Excellent organizational and problem-solving abilities with attention to detail.
• Ability to maintain confidentiality and work as part of a team.

Responsibilities

• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• all center experience by scheduling appointments
• Great customer service experience

Skills

verbal communication

organization

problem solving

teamwork

confidentiality

initiative

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Novant Health is hiring for a Patient Services Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

At Novant Health, we are committed to supporting our team members both personally and professionally. When you join us, you'll enjoy:

• Access to benefits, PTO, and wellbeing resources day one
• 401k retirement plan with matching contributions
• Competitive and comprehensive benefit package
• Career growth and advancement opportunities
• Tuition reimbursement programs
• Consumer discounts

What You'll Do

• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• all center experience by scheduling appointments
• Great customer service experience

What We’re Looking For

• Education: High School Diploma or GED, required.
• One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.