Patient Services Coordinator IV

Novant Health; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Novant Health Heart and Vascular Institute Prevention Clinic in Charlotte is seeking a talented Patient Services Coordinator IV. You will be responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or handling miscellaneous work queues.

Schedule is 8:00 AM–5:00 PM Monday–Thursday and 7:00 AM–12:00 PM Friday, located at 125 Queens Road, Suite 330, Charlotte, NC 28204.

Qualifications

• High School Diploma or GED required.
• Three years of experience in a medical office setting required.
• Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments.

Responsibilities

• Referral Processing
• Updating patient demographic information
• Posting charges, copays, and scheduling patient appointments
• Patient calls, customer service
• Administrative Tasks

Skills

Verbal communication

Confidentiality

Team player

Cultural sensitivity

Initiative

Medical terminology

EPIC knowledge

CPT ICD9 coding

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Patient Services Coordinator IV

We are looking for a talented and enthusiastic Patient Services Coordinator IV to join our Heart and Vascular Institute Prevention Clinic team. You will be responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

Schedule: 8:00AM-5:00PM Monday - Thursday, 7:00AM-12:00PM Friday

Location: Heart and Vascular Institute - Prevention Clinic Elizabeth

Address: 125 Queens Road, Suite 330, Charlotte NC 28204

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You\'ll Do

• Referral Processing


• Updating patient demographic information


• Posting charges, copays, and scheduling patient appointments


• Patient calls, customer service


• Administrative Tasks

What We\'re Looking For

• Education: High School Diploma or GED, required.


• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.


• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.


• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

200297