Patient Services Coordinator — Infusion Care

South Bay Events, Inc.; Lowell (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Suite Life Medical in Fall River, MA is seeking a detail-oriented Patient Service Representative to join our outpatient infusion care team. This role coordinates patient intake, schedules appointments, verifies demographics and insurance, and maintains patient confidentiality.

You will work with clinical and administrative staff to ensure smooth patient flow, assist with billing questions, and provide excellent service in a compassionate, HIPAA-compliant environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1–2 years in healthcare administration or intake coordination.
• Knowledge of medical terminology and insurance verification.
• Proficiency with EMR systems and Microsoft Office.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Serve as the primary point of contact for new and returning patients.
• Collect and verify patient demographics, insurance, and referral information.
• Collect all clinical documents pertinent to the therapy ordered.
• Work closely with referral sources to help coordinate seamless and efficient patient care.
• Schedule patient appointments.
• Collaborate with clinical and administrative staff to ensure seamless patient flow.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Assist with patient inquiries, billing questions, and general office support.

Skills

Communication

Organizational skills

Customer service

HIPAA compliance

EMR systems

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

EMR systems

Microsoft Office

Job description

Suite Life Medical in Fall River, MA is seeking a detail-oriented Patient Service Representative to join our outpatient infusion care team. This role coordinates patient intake, schedules appointments, verifies demographics and insurance, and maintains patient confidentiality.

You will work with clinical and administrative staff to ensure smooth patient flow, assist with billing questions, and provide excellent service in a compassionate, HIPAA-compliant environment.