Infusion Scheduling & Patient Care Coordinator

Mercy Health; Springfield (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Incentives & bonuses

403(b) retirement plan

Comprehensive benefits

Paid time off

Parental leave

Disability coverage

Tuition assistance

Professional development

Job summary

Mercy Health in Springfield, OH is seeking a dedicated Infusion Scheduling Coordinator to align infusion and procedure scheduling across multiple cancer center locations. The role emphasizes strong attention to detail, critical thinking, and excellent communication with patients and clinical teams.

You will support front desk activities, coordinate with providers and insurance, and help patients navigate their care journey.

Qualifications

• Three years of front desk, patient-facing, or customer service experience in a healthcare setting.
• Experience scheduling infusions or medical procedures is required.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.

Responsibilities

• Coordinate and manage infusion schedules for multiple cancer center locations.
• Serve as a key liaison for patients throughout their care journey to promote high-quality, patient-centered care.
• Provide essential support to licensed Case Management staff in delivering patient care coordination.
• Collaborate with providers, physician office teams, insurance plans, and internal and external partners to ensure patients receive appropriate services and support.
• Perform front desk duties including patient check-in/check-out, appointment management, and general administrative support.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Job description

Mercy Health in Springfield, OH is seeking a dedicated Infusion Scheduling Coordinator to align infusion and procedure scheduling across multiple cancer center locations. The role emphasizes strong attention to detail, critical thinking, and excellent communication with patients and clinical teams.

You will support front desk activities, coordinate with providers and insurance, and help patients navigate their care journey.