Patient Service Representative (Lowell, MA)

South Bay Events, Inc.; Lowell (MA); On-site; USD 38,000 - 46,000; Full time

Job summary

Suite Life Medical in Fall River, MA is seeking a detail-oriented Patient Service Representative to join our outpatient infusion care team. This role coordinates patient intake, schedules appointments, verifies demographics and insurance, and maintains patient confidentiality.

You will work with clinical and administrative staff to ensure smooth patient flow, assist with billing questions, and provide excellent service in a compassionate, HIPAA-compliant environment.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1–2 years in healthcare administration or intake coordination.
• Knowledge of medical terminology and insurance verification.
• Proficiency with EMR systems and Microsoft Office.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Serve as the primary point of contact for new and returning patients.
• Collect and verify patient demographics, insurance, and referral information.
• Collect all clinical documents pertinent to the therapy ordered.
• Work closely with referral sources to help coordinate seamless and efficient patient care.
• Schedule patient appointments.
• Collaborate with clinical and administrative staff to ensure seamless patient flow.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Assist with patient inquiries, billing questions, and general office support.

Skills

Communication

Organizational skills

Customer service

HIPAA compliance

EMR systems

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

EMR systems

Microsoft Office

Job description

Description

At Suite Life Medical we provide compassionate, patient-centered infusion care in a comfortable outpatient setting. Our team is dedicated to ensuring that every patient receives safe, timely, and personalized treatment. We are growing and seeking a detail-oriented and empathetic Patient Service Representative to join our team. This position will be based out of our Fall River, MA location. Full time, Monday-Friday, 8-4:30pm. Medical, Dental and Vision benefits are available if needed.

Position Summary

The Patient Service Representative plays a key role in creating a positive first impression for patients and their families. This position is responsible for coordinating all aspects of patient intake. The ideal candidate will be organized, professional, and committed to exceptional patient service.

Responsibilities

• Serve as the primary point of contact for new and returning patients.
• Collect and verify patient demographics, insurance, and referral information.
• Collect all clinical documents pertinent to the therapy ordered.
• Work closely with referral sources to help coordinate seamless and efficient patient care.
• Schedule patient appointments.
• Collaborate with clinical and administrative staff to ensure seamless patient flow.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Assist with patient inquiries, billing questions, and general office support.

Why Join Us

• Supportive, collaborative work environment
• Opportunities for growth within a specialty care setting
• Competitive compensation and benefits package
• A mission-driven organization making a meaningful difference in patients' lives

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum 1-2 years of experience in healthcare administration, medical office, or intake coordination (infusion or specialty clinic experience a plus).
• Knowledge of medical terminology, insurance verification, and prior authorization processes.
• Proficiency with EMR systems and Microsoft Office Suite.
• Excellent communication, organizational, and customer service skills.
• Ability to work independently and as part of a multidisciplinary team.