Patient Services Coordinator III

Novant Health; Huntersville (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Novant Health is seeking a Patient Services Coordinator III for our Behavioral Health team at Psychiatric Associates Huntersville. You will ensure accurate recording of patient demographics, insurance details and charges, and schedule appointments while cross-training across administrative functions.

The role requires the ability to handle multiple tasks in a fast-paced setting, maintain confidentiality, and communicate effectively with diverse patients and staff.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office.
• Knowledge of EPIC and billing for payors.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments and manage calendar.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Multitasking

Teamwork

Confidentiality

Problem solving

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Tools

EPIC

Medical office software

Billing knowledge

Job description

What We Offer

Patient Services Coordinator III

We are looking for a passionate Patient Services Coordinator III to join our Behavioral Health team. You will be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. You will schedule patient appointments in a timely and accurate manner and be cross-training in multiple administrative support functions. We are looking for a faced paced, multi-tasker for this position.

Schedule: 8:00am-5:00pm, Monday-Friday

Location: Psychiatric Associates Huntersville

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What You'll Do

• Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections
• Scheduling patient appointments in a timely and accurate manner
• Cross-training required in multiple administrative support functions

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.