Patient Services Coordinator III - Plastics & Reconstructive Surgery Asheville

Novant Health; Asheville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits package

Career advancement opportunities

Tuition reimbursement and Future Fow a

Job summary

Novant Health Plastics & Reconstructive Surgery Asheville is seeking a Patient Services Coordinator III to accurately record patient demographics, insurance information, and charges, while scheduling appointments and supporting billing processes.

The role requires a high school diploma or GED, at least one year of medical office clerical experience, and strong communication skills to interact with diverse patients and teams.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting.
• Knowledge of medical office software for updating demographics, posting charges, copays and scheduling.
• Excellent verbal communication, confidentiality, and ability to adapt to changing priorities.

Responsibilities

• Welcome patients and enter demographic and insurance information accurately.
• Verify and update patient details; scan insurance cards and attach to medical record.
• Collect and post co-pays; reconcile payments daily.
• Schedule appointments based on provider availability and urgency of care.
• Manage Epic Work Queues and resolve denials and errors for timely charge capture.
• Assist patients with billing and insurance questions.

Skills

Verbal communication

Organization

Problem solving

Critical thinking

Team player

Initiative

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

Patient Services Coordinator III

Novant Health Plastics & Reconstructive Surgery Asheville

Monday-Friday, 8am-5pm

Novant Health's Plastics & Reconstructive Surgery in Asheville, NC is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

Join Team Aubergine. Let Novant Health be the destination for your professional growth.

• Competitive benefits package


• Career advancement opportunities


• Tuition reimbursement and Future Foward educational benefit programs

What You'll Do

• Welcome patients and complete accurate entry of demographic and insurance information.


• Verify and update patient details; scan/copy insurance cards and ensure documentation is added to the medical record.


• Communicate any changes in patient information to the appropriate teams.


• Obtain updated patient signatures for registration forms and ensure all documents are filed correctly.


• Collect and post co‑pays at the time of service.


• Confirm insurance information and schedule follow‑up or return appointments as needed.


• Collect outstanding balances and ensure all payments (cash, checks, credit cards) are reconciled daily.


• Schedule appointments based on patient needs, provider availability, and urgency of care.


• Answer phone calls, provide accurate follow‑up, take messages, and communicate information clearly.


• Manage and resolve Epic Work Queues, including Follow Up, Claim Edit, Charge Review, Audit/Review, and Missing Guarantor.


• Research and correct denials and errors to ensure accurate, timely charge capture.


• Assist patients and staff with billing and insurance questions.


• Review charts, office notes, referrals, pre‑authorizations, and hospital documentation to resolve issues.


• Ensure all charges are properly released for claims processing.


• Serve as a resource for front desk staff on insurance accuracy.


• Collaborate with team members to achieve department and patient‑care goals.


• Maintain consistent, professional communication with coworker

What We're Looking For

• Education: High School Diploma or GED, required.


• Experience: 1 year One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.


• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.


• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.