Patient Services Coordinator III - Pediatrics

Novant Health; Huntersville (NC); On-site; USD 32,000 - 43,000; Full time

Job summary

Novant Health Pediatrics Lake Norman Huntersville is seeking a full-time Patient Services Coordinator III to greet patients, register and verify information, handle phone triage, and support daily office operations. The role emphasizes accuracy, confidentiality, and teamwork in a busy pediatric practice.

The ideal candidate will have a high school diploma or GED and at least one year of clerical medical office experience, plus familiarity with EPIC systems and payor requirements.

Qualifications

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Knowledge: EPIC systems; familiarity with coding/billing requirements and payors; ability to maintain confidentiality.
• Other: Proficient in use of computer software used in practice; strong communication and organizational skills.

Responsibilities

• Greet patients and provide excellent customer service; assist with patient needs and inquiries.
• Complete patient registration accurately and verify information; manage registration work queues.
• Answer calls, triage requests, and facilitate effective office communication.
• Monitor daily schedules; assist with appointment-related needs and office operations.
• Complete forms and maintain administrative documentation; perform other duties as assigned.

Skills

Customer service

Verbal communication

Organizational skills

Problem solving

Critical thinking

Initiative

Team player

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Job description

What We Offer

Novant Health Pediatrics Lake Norman Huntersville is seeking a full-time Patient Services Coordinator III!

Work Schedule: Monday-Friday 8:00am-5:00pm

The Patient Services Coord III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

When you join Novant Health as a Patient Services Coord III, you will be able to:

• Build your skills and experience in a specialty practice
• Work alongside an experienced, collaborative team
• Grow your career through professional development and advancement opportunities
• Access tuition reimbursement and Future Forward education benefits
• Enjoy a competitive benefits package and Public Service Loan Forgiveness eligibility

Location: Huntersville, NC

What You’ll Do

• Greet patients, provide exceptional customer service, and assist with overall patient needs and inquiries.
• Complete patient registration accurately, maintain registration work queues, and verify required patient information.
• Answer incoming phone calls, triage requests to the appropriate department or location, and facilitate effective office communication.
• Monitor daily schedules, assist with appointment-related needs, and support efficient office operations.
• Complete medical forms, maintain administrative documentation, and perform other duties as assigned.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

193452