Patient Services Coordinator III - OBGYN

Novant Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking an organized medical office administrative clerk to accurately record patient demographics, insurance data, charges and collections. The role includes scheduling appointments and cross-training in various administrative support functions.

The candidate should have at least one year of clerical experience in a medical office, and strong knowledge of EPIC systems, plus excellent communication and teamwork skills to interact with a diverse patient population.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office required; other related experience may count.
• Knowledge of medical office software: updating demographics, posting charges, copays, scheduling.
• Excellent verbal communication; ability to adapt to changing priorities; strong organizational, problem solving and critical thinking.
• Ability to interact with individuals of all cultures and levels of authority; maintain confidentiality; work as part of a team; show initiative.
• High level of EPIC systems knowledge; familiarity with coding requirements for practice specialty.
• Proficient in use of all computer software utilized in practice (preferred).

Responsibilities

• Record patient demographics, insurance information, charges and collections in a timely, accurate manner.
• Schedule patient appointments with attention to accuracy and efficiency.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Problem solving

Teamwork

Initiative

Confidentiality

Cultural interaction

Critical thinking

Coding knowledge

Medical terminology

Education

High School Diploma

Tools

EPIC systems

Medical billing software

Job description

What We Offer

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.