Patient Services Coordinator III

Novant Health; Salisbury (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits package

Career advancement opportunities

Tuition reimbursement and Future Fow…

Job summary

Novant Health Orthopedic & Sports Medicine Salisbury is seeking a Patient Service Coordinator III to ensure timely and accurate recording of patient demographics, insurance information, and charges. The role also schedules appointments and supports multiple administrative functions.

The position requires one year of medical office clerical experience, HS diploma, strong verbal communication, and proficiency with EPIC systems.

Qualifications

• Education: High School Diploma or GED required.
• Experience: at least one year of clerical experience in a medical office.
• Excellent verbal communication and organizational skills; ability to handle confidential information.
• Proficient in EPIC and medical office software; ability to adapt to changing priorities.
• Ability to interact with diverse individuals and maintain professionalism.

Responsibilities

• Greet patients and accurately enter demographics and insurance information.
• Verify and update patient details; scan/copy insurance cards and attach to medical records.
• Communicate changes in patient information to the appropriate teams.
• Obtain signatures for registration forms and file documents.
• Collect and post co-pays at time of service.
• Schedule follow-ups and appointments based on needs and provider availability.
• Reconcile payments (cash, checks, cards) daily.
• Answer calls and provide accurate follow-up and messages.
• Manage Epic Work Queues and resolve denials or errors.
• Assist patients and staff with billing and insurance questions.
• Review charts and documents to resolve issues.
• Ensure charges are released for claims processing.
• Support front desk with insurance accuracy and cross-functional collaboration.
• Maintain professional communication with coworkers.

Skills

Verbal communication

Organizational skills

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

EPIC Systems

Medical office software

Job description

Patient Services Coordinator III

Novant Health Orthopedic & Sports Medicine Salisbury

Monday-Friday, 8am-5pm Novant Health's Orthopedic & Sports Medicine Salisbury is seeking a Patient Service Coordinator III to be responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What We Offer

• Competitive benefits package
• Career advancement opportunities
• Tuition reimbursement and Future Foward educational benefit programs

What You'll Do

• Welcome patients and complete accurate entry of demographic and insurance information.
• Verify and update patient details; scan/copy insurance cards and ensure documentation is added to the medical record.
• Communicate any changes in patient information to the appropriate teams.
• Obtain updated patient signatures for registration forms and ensure all documents are filed correctly.
• Collect and post co‑pays at the time of service.
• Confirm insurance information and schedule follow‑up or return appointments as needed.
• Collect outstanding balances and ensure all payments (cash, checks, credit cards) are reconciled daily.
• Schedule appointments based on patient needs, provider availability, and urgency of care.
• Answer phone calls, provide accurate follow‑up, take messages, and communicate information clearly.
• Manage and resolve Epic Work Queues, including Follow Up, Claim Edit, Charge Review, Audit/Review, and Missing Guarantor.
• Research and correct denials and errors to ensure accurate, timely charge capture.
• Assist patients and staff with billing and insurance questions.
• Review charts, office notes, pre‑authorizations, and hospital documentation to resolve issues.
• Ensure all charges are properly released for claims processing.
• Serve as a resource for front desk staff on insurance accuracy.
• Collaborate with team members to achieve department and patient‑care goals.
• Maintain consistent, professional communication with coworkers.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.