Patient Services Coordinator III

Novant Health; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Novant Health is seeking a Patient Services Coordinator III to ensure accurate patient demographics, insurance information, charges and scheduling in a busy medical office. This role emphasizes data integrity, timely follow-up, and cross-training across administrative functions.

The position requires high school diploma or GED, at least one year clerical experience in a medical setting, and strong EPIC software knowledge. Monday–Friday, 8:00am–5:00pm at Heart and Vascular Institute - Elizabeth.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office setting required.
• Knowledge of medical terminology is preferred.
• Proficiency with EPIC and medical office software is required.

Responsibilities

• Update patient demographic information.
• Post charges, collect copays, and schedule appointments.
• Handle patient calls and provide customer service.
• Perform administrative tasks as needed.

Skills

Verbal communication

Organization

Problem solving

Confidentiality

Teamwork

Initiative

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Billing knowledge

Job description

Patient Services Coordinator III

The Patient Services Coordinator III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. They will schedule patient appointments in a timely and accurate manner. Cross-training is required in multiple administrative support functions.

What We Offer

The Patient Services Coordinator III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. They will schedule patient appointments in a timely and accurate manner. Cross-training is required in multiple administrative support functions.

Schedule: 8:00am-5:00pm, Monday-Friday
Location: Heart and Vascular Institute - Elizabeth

Come join a remarkable team where quality care meets quality service, in every dimension, every time

What You'll Do

• Updating patient demographic information
• Posting charges, copays, and scheduling patient appointments
• Patient calls, customer service
• Administrative Tasks

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
• Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

174976