Patient Services Coordinator III

Novant Health; Waxhaw (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Novant Health Waxhaw is seeking a Patient Services Coordinator III to join our busy practice team. You will manage patient registrations, insurance verification, appointment scheduling, and basic charging tasks while maintaining confidentiality and outstanding customer service.

The role requires accuracy, strong communication, and the ability to multitask in a fast-paced environment. Prior EPIC experience and knowledge of medical terminology are highly valued.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of clerical experience in a medical office setting.
• Good verbal communication and ability to work with diverse patient populations.

Responsibilities

• Register patients by collecting and updating demographic and insurance information.
• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• Collect co-pays and other payments and maintain accurate financial records.

Skills

Verbal communication

Organizational skills

Teamwork

Initiative

Confidentiality

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

Join Our Team at Novant Health Waxhaw Family!

Schedule: Monday- Friday- 8:30am-5:30pm

Novant Health Waxhaw Family is seeking a Full- Time Patient Services Coordinator III (PSC III) to join our dedicated team. We are looking for a highly organized, customer-focused professional who is passionate about delivering an exceptional patient experience while supporting a busy practice. If you thrive in a fast-paced environment, enjoy multitasking, and are committed to providing outstanding service, we encourage you to apply.

The Patient Services Coordinator III plays a vital role in ensuring the smooth operation of the practice by providing administrative support and exceptional customer service. This position is responsible for the timely and accurate registration of patients, appointment scheduling, insurance verification, charge entry, and collections while maintaining the highest level of professionalism and confidentiality. Cross-training across multiple administrative functions is required to support clinic operations and ensure seamless patient care.

What You'll Do

• Accurately register patients by collecting and updating demographic and insurance information.
• Schedule, reschedule, and coordinate patient appointments efficiently and accurately.
• Collect co-pays, balances, and other patient payments while maintaining accurate financial records.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

Job Opening ID

191329