Patient Services Coordinator

Novant Health; Kernersville (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Career growth

Diversity & inclusion

Paid time off

Job summary

Novant Health in Kernersville, NC seeks a Patient Services Coordinator IV to support the Bariatric Clinic. This role handles EPIC system routines, patient scheduling, referrals, and front-desk coverage to ensure smooth, confidential care delivery.

The ideal candidate has at least 3 years in a medical office, strong communication skills, and a commitment to patient-centered service in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in a medical office setting required.
• Proficient in EPIC and CPT/ICD-9-CM coding.
• Excellent verbal communication and ability to handle confidential information.
• Strong organizational, problem-solving, and teamwork skills.

Responsibilities

• Serve as a super-user for EPIC systems and manage work queues.
• Answer phones with friendliness and courtesy.
• Schedule appointments and handle authorizations.
• Coordinate patient appointments, referrals, and follow-ups.
• Provide front desk coverage for check-in/check-out as needed.
• Maintain accurate patient records, insurance data, and billing info.
• Act as liaison between patients, providers, and staff to ensure clear communication.

Skills

Scheduling

Phone etiquette

Communication

Confidentiality

Organizational skills

Teamwork

CPT & ICD9-CM coding

Medical terminology

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator IV
Location: Kernersville, North Carolina
Department: Bariatric Clinic

Employment Type: Full-Time, 40hrs per week /No Weekends/No Holidays

What You’ll Do:

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Answering phones while being friendly and courteous.
• Scheduling & Authorizations.
• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.
• Back up-front desk coverage for Check in and Check out.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

Why Join Novant Health?

• Competitive Compensation: Attractive salary with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings plans.
• Professional Development: Access to continuous learning and career growth opportunities.
• Inclusive Culture: A diverse and inclusive work environment that values each team member.
• Work-Life Balance: Generous paid time off and wellness programs.

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.