Customer Service Coordinator

Baptist Memorial Health Care; Madison (MS); On-site; USD 28,000 - 40,000; Full time

Job summary

Baptist Memorial Health Care seeks an Insurance Billing Clerk to support accurate billing, data entry, and financial counseling. The role emphasizes verification of coverage, liaison with carriers, and adherence to clinic policies. The candidate should have billing experience and strong numerical, communication, and computer skills.

Responsibilities include daily reconciliations, patient interaction, and maintaining compliant records while supporting the Clinic Manager and billing team.

Qualifications

• One year's current experience with insurance billing and/or medical collection and medical terminology.
• Skill to write legibly and record information accurately as necessary to perform job duties.
• Collegiate or medical trade completion. Associates Degree.
• Type 30 wpm, 10-key experience, excellent customer relations skills, and current knowledge of medical terminology.
• Proficient with 10-key.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays, deductibles and workers' compensation protocols to ensure accurate billing.
• Promotes customer satisfaction with professional communication.
• Maintains knowledge of corporate policies as they relate to clinic operations.
• Answers telephones and directs messages promptly to maintain workflow.
• Keeps files and records organized and confidential.
• Inputs demographic and medical data accurately and assists patients with financial counseling.
• Completes duties assigned by the Clinic Manager in a timely manner.
• Achieves assigned goals.

Skills

Typing 30 wpm

10-key entry

Customer relations

Windows basics

Medical terminology

Education

Associates degree / college or medical trade completion

Tools

Windows applications

Job description

Job Summary

Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Carries out all other duties assigned by the Clinic Manager in a timely manner.
• Completes assigned goals.

Experience

Minimum Required

Preferred/Desired

• One year's current experience with insurance billing and/or medical collection and medical terminology.

Education

Minimum Required

• Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired

• Collegiate or medical trade completion. Associates Degree

Special Skills

Minimum Required

• Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

• Proficient with 10-key.

Licensure

• None