Patient Services Coordinator III

Novant Health; Kirkland (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Novant Health in Wilmington, NC is seeking a Medical Office Clerk to support Primary Care - Community Health. The role handles patient demographics, insurance data, charges and collections, and schedules appointments in a timely, accurate manner.

Candidates should have a high school diploma or GED, at least one year of medical office clerical experience, and solid knowledge of EPIC and office software. Strong communication, organization, and confidentiality are essential.

Qualifications

• Education: High School Diploma or GED is required.
• 1 year clerical experience in medical office setting required.
• Must have knowledge of medical office software (EPIC) and billing procedures.

Responsibilities

• Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections.
• Scheduling patient appointments in a timely and accurate manner.
• Cross-training required in multiple administrative support functions.

Skills

Verbal communication

Organizational skills

Problem solving

Critical thinking

Teamwork

Initiative

Confidentiality

Cultural interaction

Education

High School Diploma or GED

Tools

EPIC

Medical office software

Billing software

Job description

What We Offer

Work Schedule: Full- Time Monday - Friday, 8 am - 5 pm, no weekends or holidays.
Location: 416 N 30th Street Wilmington, North Carolina 28405

Department: Primary Care - Community Health

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: 1 year One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selv

Job Opening ID

191853