Patient Services Coordinator

Novant Health; Winston-Salem (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Novant Health is seeking a Patient Service Coordinator in Winston-Salem, NC. This on-site role supports the OBGYN department with front-desk activities, patient registration, scheduling, and payments processing.

The position requires accuracy, confidentiality, and teamwork in a busy clinical setting. Responsibilities include greeting patients, verifying demographics and insurance, triaging calls, and providing courteous service.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in a medical office required; related experience may be considered.
• Knowledge of EPIC systems and payor billing procedures.
• Strong verbal communication and confidentiality.
• Ability to adapt to changing priorities and work in a team.

Responsibilities

• Perform patient registration, including verifying demographic and insurance information with accuracy and confidentiality
• Schedule patient appointments efficiently, ensuring optimal provider availability and patient flow
• Collect and process co-pays, outstanding balances, and other payments in accordance with billing procedures
• Answer incoming calls promptly and courteously; triage calls and route to appropriate staff or departments
• Provide general administrative support, including filing, scanning, faxing, and maintaining accurate records
• Assist with front desk operations and respond to patient inquiries in a professional and service-oriented manner
• Support other clerical and administrative functions as assigned to ensure smooth daily operations

Skills

Verbal communication

Organizational skills

Teamwork

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

EPIC systems

Medical office software

Billing and payments software

Job description

What We Offer

Patient Service Coordinator

Location: Winston-Salem, NC

Department: OBGYN

Full-Time | Monday-Thursday: 8:00am-5:00pm; Friday: 8:00am-1:00pm

At Novant Health, we are committed to delivering remarkable care—wherever it’s needed, whenever it’s needed. As a Patient Service Coordinator, you're not just the first face our patients see—you’re the voice of reassurance, the center of communication, and the thread that holds the patient experience together. In this role, you don’t just support a clinic—you elevate it.

Why Novant Health?

Work with one of the region’s top-ranked health systems committed to diversity, equity, and inclusion.

Be part of a collaborative culture that values innovative thinking and supports personal growth.

Receive competitive compensation and robust benefits through our PayFactors-aligned structure.

Make a real difference—every day, in every conversation.

Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

What You’ll Do

• Perform patient registration, including verifying demographic and insurance information with accuracy and confidentiality
• Schedule patient appointments efficiently, ensuring optimal provider availability and patient flow
• Collect and process co-pays, outstanding balances, and other payments in accordance with billing procedures
• Answer incoming calls promptly and courteously; triage calls and route to appropriate staff or departments
• Provide general administrative support, including filing, scanning, faxing, and maintaining accurate records
• Assist with front desk operations and respond to patient inquiries in a professional and service-oriented manner
• Support other clerical and administrative functions as assigned to ensure smooth daily operations

What We’re Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, co-pays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

195339