Patient Services Coordinator II - MGH Beacon Hill Primary Care

Partner's Healthcare; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Patient Services Coordinator II for the MGH Beacon Hill Primary Care in Boston, MA. This full-time, 40-hour-per-week on-site role involves frontline patient support, scheduling, registration, and billing tasks using the EPIC system.

You will welcome patients, manage inquiries, and coordinate with physicians, nurses, and administrative staff to ensure efficient operations and compassionate care.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 2-3 years required.
• Proficiency with Office Suite; familiarity with EPIC scheduling/registration is preferred.

Responsibilities

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer calls, respond to routine questions, and triage messages to the clinical team.
• Schedule appointments and maintain registration, appointment, billing, and medical records in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescriptions, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

Skills

Strong communication

Customer service

Confidential information handling

Collaborative approach

Education

High School Diploma or Equivalent

Tools

Office Suite

EPIC scheduling system

Phone system

Time management tools

Job description

Job Summary

Patient Services Coordinator II - MGH Beacon Hill Primary CareBoston, MA | Full-time, 40 hours | Day shift | OnsiteBring your organization, communication, and customer service skills to MGH Beacon Hill Primary Care.

What You'll Do

• Welcome and assist patients through scheduling, check-in, and check-out.
• Answer incoming calls, respond to routine questions, and triage messages to the appropriate clinical team member.
• Schedule appointments and maintain accurate registration, appointment, billing, and medical record information in EPIC.
• Process forms, scan documents, obtain medical records and test results, and distribute mail and faxes.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC scheduling, registration, and billing resource; training is provided.
• Support colleagues with training and perform specialized scheduling functions as assigned.

What You'll Bring

• Strong communication and customer service skills.
• The ability to handle confidential patient information with discretion.
• Excellent organization, attention to detail, and the ability to manage competing priorities.
• A collaborative approach when working with patients, physicians, nurses, and administrative colleagues.

Qualifications

• EducationHigh School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree?No
• ExperienceOffice experience 2-3 years required
• Knowledge, Skills and Abilities- Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing. - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages. - Managing one's own time and the time of others. - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details

Department: MGH Beacon Hill Primary Care Schedule: Days, 40-Hours, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Schedule: 40-hour, Days, Onsite Remote Type OnsiteWork Location 165 Cambridge StreetScheduled Weekly Hours 40Employee Type RegularWork Shift Day (United States of America)Pay Range - /Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework

Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.