Clinic/Practice Assistant II

1200 The General Hospital Corporation; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

1200 The General Hospital Corporation is seeking an Administrative Assistant to support smooth practice operations under general supervision at our Mass General Brigham facility. Responsibilities include patient scheduling, check-in/check-out, billing forms processing, and EPIC system tasks.

The role requires a high school diploma (CMAA preferred) and 2–3 years of office experience, with on-site duties at the Back Bay center in Boston. Strong organizational and communication skills are essential.

Qualifications

• Proficiency with all Office Suite and standard clerical procedures.
• Ability to use the phone system and handle routine/incoming calls.
• Strong written communication and clear email/memo composition.
• Excellent time management and ability to prioritize multiple tasks.
• Well-organized with attention to detail and accurate record-keeping.
• May assist with remote work as needed to ensure coverage.

Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice.
• Make patient appointments and maintain appointment records.
• Greet and assist patients; check-in and check-out duties.
• Answer telephones and schedule appointments; respond to routine inquiries.
• File materials in patient folders and print schedules; process billing forms.
• Scan documents to patient records and EPIC; call for records and test results.

Skills

Office Suite proficiency

Phone system handling

Time management

Written communication

Multi-tasking

Remote work support

Education

High School Diploma

CMAA certification preferred

Tools

EPIC

Job description

Job Summary

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Essential Functions:

• - Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• - Make patient appointments and maintain appointment records.
• - Greet and assist patients.
• - Answer telephones, assist callers with routine inquiries, and schedule appointments.
• - File materials in patient folders and print appointment schedules.
• - Process patient billing forms and scan documents to patient medical records/EPIC.
• - Call for patient medical records and laboratory test results.
• - Open and distribute unit mail or faxes.
• - Type forms, records, schedules, memos, etc. as directed.
• - May be required to accept co-payments.
• - Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• - Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• - Provide assistance and training to others in these areas.
• - May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience: Office experience 2-3 years required

Knowledge, Skills and Abilities

• - Proficiency with all Office Suite, Knowledge of office operations and standards, and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• - Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• - Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• - Managing one's own time and the time of others.
• - Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• -assist with remote work, as needed, to ensure adequate coverage and support during normal working hours.

Additional Job Details (if applicable)

Department: MGH Back Bay Healthcare Center, 388 Comm Ave., Boston MA Schedule: 40-Hours, Days, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type Onsite Work Location 388 Commonwealth Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Our Mission

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.