Customer Service Coordinator II

Baptist Memorial Health Care Corporation; Madison (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Coordinator-Customer Service to be the first point of contact for patients and visitors. The role includes administrative tasks, appointment scheduling, and financial counseling related to insurance and co-pays.

The position emphasizes professional communication, data entry, and coordination of office activities within the physician practice to support smooth clinic operations.

Qualifications

• One year of experience in a physician practice or clinic.
• Associates Degree required.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers for reimbursement purposes.
• Performs daily and monthly close out procedures for cash balancing.
• Maintains knowledge of co-pays and deductibles to ensure accurate billing information.
• Promotes customer satisfaction with professional verbal and nonverbal communication.
• Answers telephones and directs messages to maintain workflow.
• Schedules appointments and collects demographic and insurance information.

Skills

Customer relations

Windows

Medical terminology

Education

Associates Degree

Tools

Windows applications

Job description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Overview

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
• Seeks help from appropriate sources when needed.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
• Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals.

Specifications

Experience

Minimum Required

• One (1) year of experience in a physician practice or clinic.

Preferred/Desired

Education

Preferred/Desired

Minimum Required

• Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

• Current knowledge of medical terminology.

Special Skills

Minimum Required

• Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

Licensure