Patient Services Coordinator — Healthcare Scheduling Pro

Balance Health; Everett, Kirkland (WA, WA); Hybrid; USD 38,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Plans

Generous PTO program

401k with a 4% match

Employee Assistance Program

Life and AD&D insurance

Employer paid short-term disability

Long-term disability

Pet insurance

Job summary

Balance Health is seeking a Patient Services Coordinator to manage high call volumes and support patient scheduling at its Kirkland and Everett locations. The successful candidate will have strong computer skills, excellent communication abilities, and experience in customer service. This role is key to ensuring patient satisfaction through effective call management and documentation. Balance Health offers a comprehensive benefits package including medical, dental, vision, and retirement plans.

Qualifications

• Ability to navigate through patient records systems.
• Minimum of 1 year of customer service experience.
• Experience in fast-paced scheduling or call center.

Responsibilities

• Answer high volume calls and schedule appointments accurately.
• Communicate clearly on the phone and document messages.
• Confirm and update patient contact information.

Skills

Strong computer skills

Excellent customer service

Communication skills

Organizational skills

Problem-solving skills

Ability to work independently

Education

High school diploma or equivalent

Healthcare position experience

Job description

Balance Health is seeking a Patient Services Coordinator to manage high call volumes and support patient scheduling at its Kirkland and Everett locations. The successful candidate will have strong computer skills, excellent communication abilities, and experience in customer service. This role is key to ensuring patient satisfaction through effective call management and documentation. Balance Health offers a comprehensive benefits package including medical, dental, vision, and retirement plans.