Patient Services Coordinator — Growth, Benefits & Impact

CORA Physical Therapy; Port Saint Lucie (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Generous time off

Full benefits package

401(k) program

Tuition reimbursement

Professional development

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to support front desk operations at St. Lucie West and Stuart clinics. You will greet patients, answer calls, collect payments, verify benefits, and relay information to guide first visits.

Your role helps create a welcoming patient experience with empathy and efficiency. The position emphasizes reliability, communication, and organizational skills, with opportunities for training, bilingual support, and professional growth within

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Spanish language skills preferred.

Responsibilities

• Greet patients and build rapport through in-person and phone interactions.
• Screen and answer incoming calls; take messages and relay information as needed.
• Verify outpatient therapy insurance benefits and explain patient financial responsibilities (co-pays, deductibles, co-insurance).
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards and related paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to Clinic Manager.
• Maintain a clean, organized, welcoming clinic environment; follow CDC guidelines for sanitization.

Skills

Customer service

Communication

Time management

Reliability

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to support front desk operations at St. Lucie West and Stuart clinics. You will greet patients, answer calls, collect payments, verify benefits, and relay information to guide first visits.

Your role helps create a welcoming patient experience with empathy and efficiency. The position emphasizes reliability, communication, and organizational skills, with opportunities for training, bilingual support, and professional growth within