Patient Services Coordinator - Front Desk & Scheduling

Baylor Scott & White Health; Temple (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area. You will assist patients, manage scheduling, verify insurance, and handle front-desk tasks to support high-quality, patient-centered care.

Key duties include facilitating registrations, directing patients, processing payments, and communicating effectively with patients and staff in a fast-paced environment.

Qualifications

• Education: HS Diploma/GED required
• Experience: Less than 1 year in a similar role or healthcare setting

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Assists with patient registration by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into the computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Education

HS Diploma/GED Equivalent

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area. You will assist patients, manage scheduling, verify insurance, and handle front-desk tasks to support high-quality, patient-centered care.

Key duties include facilitating registrations, directing patients, processing payments, and communicating effectively with patients and staff in a fast-paced environment.