Ophthalmology Front Desk & Scheduling Specialist

Michigan Medicine; Brighton (MI); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

2:1 retirement match

Hybrid work options

Job summary

Michigan Medicine is seeking a Patient Service Assistant to support the Brighton Center for Specialty Care. You will welcome patients and families, process check-ins and check-outs, and help schedule appointments with clinical teams.

The role emphasizes delivering a positive patient experience in a busy specialty setting. The position requires a high school diploma and strong customer service, with comfort using MiChart (EPIC-Cadence).

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills and professional demeanor.
• Ability to multi-task in a fast-paced healthcare setting.
• Good communication and teamwork abilities.

Responsibilities

• Greet and assist patients and families; check-in and check-out for specialty care.
• Schedule appointments, tests and consultations.
• Collect co-pays, process payments, and answer phone calls.
• Cross-train across office duties and adapt to different roles as needed.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Communication skills

Team player

Education

High school diploma

Tools

MiChart (EPIC-Cadence)

Job description

Michigan Medicine is seeking a Patient Service Assistant to support the Brighton Center for Specialty Care. You will welcome patients and families, process check-ins and check-outs, and help schedule appointments with clinical teams.

The role emphasizes delivering a positive patient experience in a busy specialty setting. The position requires a high school diploma and strong customer service, with comfort using MiChart (EPIC-Cadence).