Patient Services Coordinator: Front Desk & Records

Craven County Government; New Bern (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Craven County Government Health Department seeks a Processing Assistant to greet patients, collect and update demographic information, and gather financial data for Medicaid, insurance, and self-pay options. Staff rotate for cross-training and handle walk-in services.

Responsibilities include informing clients about eligibility and clinic procedures, printing registration sheets, and entering financial information during visits. A strong emphasis on accuracy and privacy is required.

Qualifications

• High school diploma or equivalent.
• At least one year of office assistant/secretarial experience.
• Ability to communicate with courtesy and tact.

Responsibilities

• Call patient to the window using the number system and greet them cordially.
• Update demographic information on client.
• Conduct interview to gather information for financial information (Medicaid, insurance and Self pay).
• Answer questions regarding clinic routine and eligibility for services.
• Prints registration sheet after review and update of patient data.
• Enters patients' financial information at each visit.
• Verifies information from check stub or W-2 form.
• Scans copies of Photo ID, Medicaid and/or insurance cards.
• Completes Encounter Form for MNT service visits.
• Maintains encounter forms, HIPAA Notice of Privacy Practices, etc. in its designated slot for the clinic.
• Other duties as assigned by Supervisor and/or Management.
• In the event of a disaster, may be required to assist as needed.

Skills

Office procedures

Computer basics

Typing skills

Telephone etiquette

Client interaction

Attention to detail

Education

High school diploma

Tools

Office equipment

Job description

Craven County Government Health Department seeks a Processing Assistant to greet patients, collect and update demographic information, and gather financial data for Medicaid, insurance, and self-pay options. Staff rotate for cross-training and handle walk-in services.

Responsibilities include informing clients about eligibility and clinic procedures, printing registration sheets, and entering financial information during visits. A strong emphasis on accuracy and privacy is required.