Patient Services Representative

Triad Adult & Pediatric Medicine, Inc.; Greensboro (NC); On-site; USD 30,000 - 42,000; Full time

Job summary

Triad Adult & Pediatric Medicine, Inc. is seeking a friendly and organized Front Desk/Receptionist to greet patients, register and check in, verify insurance information, and route calls.

The role includes scheduling appointments, collecting co-pays, and supporting care coordination in a busy outpatient setting. Responsibilities also cover managing records, processing immunization printouts, and maintaining a courteous, confidential front desk environment.

Qualifications

• High school diploma required with specialized courses.
• Proficiency in English writing and speaking.
• Working knowledge of data processing equipment, computers, Excel, and telephones.
• Excellent customer service abilities.
• Must maintain NC driver's license for occasional travel.

Responsibilities

• Greet, register, and check in patients; verify and update demographic and insurance information.
• Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
• Collect co-pays and inform patients of financial responsibilities.
• Schedule appointments and follow-ups per clinic guidelines.
• Answer and route phone calls; document and relay patient messages/triage calls.
• Maintain accurate records and scan required documents into the system.
• Print immunization records as requested by patients.
• Communicate patient arrival to clinical staff and support care coordination.
• Balance cash drawer, complete daily reports, and perform closing procedures.
• Assist with medical records and administrative tasks as needed.

Skills

Customer service

Communication

English proficiency

Education

High school diploma

Tools

Excel

Word processing

Computers

Job description

The primary purpose of this position is to greet and direct patients and visitors, as well as answer/relay phone calls and messages, and to provide information in a professional and courteous manner.

Job Responsibilities:

• Greet, register, and check in patients; verify and update demographic and insurance information.
• Verifies eligibility on insurance in collaboration with the Insurance Clerk and the DSS workers.
• Collect co-pays and inform patients of financial responsibilities.
• Schedule appointments and follow-ups per clinic guidelines.
• Answer and route phone calls; document and relay patient messages/triage calls.
• Maintain accurate records and scan required documents into the system.
• Print immunization records as requested by patients.
• Communicate patient arrival to clinical staff and support care coordination.
• Maintain a clean, organized front desk and waiting area.
• Balance cash drawer, complete daily reports, and perform closing procedures.
• Assist with medical records and administrative tasks as needed.
• Follow all safety, confidentiality, and organizational policies.
• Performs other duties as assigned.

Preparation and Training:

• Job duties require a high school education with additional specialized courses.
• Must be proficient in English oral and written communication.
• Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment.
• Must maintain excellent customer service abilities.
• Must maintain current NC driver’s license for occasional outside travel.