Processing Assistant III - Customer Service & Admin

Alamance County Government; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Alamance County Department of Social Services seeks a friendly Processing Assistant to join our team. This position provides essential front-desk support, greeting customers, answering questions, processing and maintaining documents, and routing inquiries to the right staff.

The role emphasizes accuracy, confidentiality, and the ability to handle multiple tasks in a busy office environment, with opportunities to help customers access services and resources in our community.

Qualifications

• High school diploma or equivalent with at least one year of office assistant/secretarial experience.
• Strong customer service and communication skills.
• Ability to handle confidential information and multi-tasking.
• Experience with office equipment and data entry.

Responsibilities

• Greet and assist customers at the front desk and switchboard.
• Process and maintain documents and records.
• Enter information accurately into systems.
• Connect individuals with appropriate staff or community resources.
• Provide general administrative support and information to customers.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Detail-oriented

Education

High School Diploma

Job description

Alamance County Department of Social Services seeks a friendly Processing Assistant to join our team. This position provides essential front-desk support, greeting customers, answering questions, processing and maintaining documents, and routing inquiries to the right staff.

The role emphasizes accuracy, confidentiality, and the ability to handle multiple tasks in a busy office environment, with opportunities to help customers access services and resources in our community.