Processing Assistant III - Registration

Craven County Government; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Craven County Government Health Department seeks a Processing Assistant to greet patients at check-in, update demographics, and collect financial information for services. The role provides information to clients, answers questions, and ensures accurate data entry, scanning IDs and insurance cards, while supporting a HIPAA-compliant workflow and cross-training with other processing staff.

Strong clerical skills, ability to handle sensitive information, and a courteous telephone manner are

Qualifications

• High school graduation or equivalent with at least one year of office assistant/secretarial experience.
• Possess knowledge, skills and abilities as listed in the job posting.
• SBI criminal history record check is required prior to hire.

Responsibilities

• Process patients at check-in and update demographics.
• Gather financial information (Medicaid, insurance, self-pay) from clients.
• Answer questions regarding clinic operations and eligibility for services.
• Print and correct registration/encounter forms and enter financial data.
• Scan IDs, Medicaid/insurance cards; maintain HIPAA Notice of Privacy Practices.
• Maintain encounter forms and ensure correct slotting for the clinic.
• Perform other duties as assigned by supervisor or management; assist during disasters as needed.

Skills

Office procedures

Computer skills

Typing

Telephone etiquette

Record keeping

Inquiries routing

Information gathering

Education

High school diploma or equivalent

1 year of office/secretarial experience

Job description

The primary purpose of this position is to process the patients when they check in and to answer questions, hand out information pamphlets, and to accept information forms from the patients for processing.

Public Contact

Serves each person who comes into the Health Department for services or information. Public contact is an ongoing thing each and every day.

Interacts very closely with the nursing staff in each of the clinics. (Example: Notifying the triage nurse when a Patient presents themselves with communicable symptoms.)

Provides appropriate information to clients as requested. Information that is given to Clients is broad based and kept general within parameters. (Example: This employee cannot quote a cost for services that are applicable to the sliding pay scale but can inform the Patient that the charge is based on their income and/or the maximum amount charged)

Rotates with other Processing Assistants on a regular basis for the ease, comfort and efficiency of cross training.

Handles walk-in services procedures (excludes established maternity Patients and WIC/Nutrition services.)

Maintains knowledge and understanding of the clinic/program requirements to be seen in a particular clinic, such as whether insurance is applicable or if a service is to be pre-paid, etc.

Processing Clients

Call patient to the window by using the number system, greet them cordially,

Update demographic information on client.

Conduct interview to gather information for financial information (Medicaid, insurance and Self pay).

Answer questions regarding clinic routine and eligibility for services.

Records and Reports

Prints registration sheet once it has been reviewed and updated with the Patient’s personal data information as needed.

Corrects and notates errors regarding clients' personal information found on Identified Error reports (example: change of address can be investigated or noted to be addressed with the next encounter with the Client)

Enters patients' financial information as required at each visit.

Verifies information from check stub or W2 form.

Scans copies of Photo ID, Medicaid and / or insurance cards.

Completes Encounter Form for MNT service visits.

Forms

Maintains encounter forms, HIPAA Notice of Privacy Practices, etc. in its designated slot for the appropriate clinic.

Additional Job Functions

Other duties as assigned by Supervisor and/or Management.

In the event of a disaster, may be required to assist as needed.Graduation from high school and demonstrated possession of knowledges, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

Special Requirements

G.S. 153A-94.2(b) Subject to SBI criminal history record check prior to hire.

Knowledge, Skills, And Abilities

• General knowledge of office or work unit procedures, methods and practices.
• Ability to use a variety of office equipment including basic computer and typing skills.
• Ability to communicate and work with people with courtesy and tact including proper telephone etiquette.
• Ability to record and compile information based of established guidelines.
• Ability to screen communications based on predetermined guidelines to independently respond or route inquiries.
• Ability to gather and give information and instructions regarding the work process or procedures.