Patient Services Coordinator — Front Desk & Admin

Apogee Behavioral Medicine; Mount Airy (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Apogee Behavioral Medicine seeks a reliable Front Office Coordinator to support patients and clinicians. You will manage check-ins/outs, review benefits, answer questions, and coordinate with IT and facilities to maintain a smooth clinic operation.

The role requires 2+ years of front desk experience, strong communication, multitasking ability, and attention to detail. This is an on-site position in a patient-centered environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of front desk experience.
• Preferred knowledge of OSHA/HIPAA requirements.
• Experience with EMR/EHR systems.
• Ability to work independently and as part of a team.
• Strong written and verbal communication skills.
• Ability to multitask.

Responsibilities

• Greet and check in/out patients in a courteous manner and explain benefits.
• Provide initial intake paperwork and review completed forms.
• Order and organize office supplies.
• Coordinate facilities with building management and janitorial staff.
• Assist with IT setup and maintenance with vendors.
• Answer calls and manage patient messages via portal.
• Schedule and reschedule appointments and handle mail.

Skills

Front desk experience

Detail oriented

Multitasking

Strong communication

Education

High School Diploma or equivalent

Tools

EMR/EHR

Job description

Apogee Behavioral Medicine seeks a reliable Front Office Coordinator to support patients and clinicians. You will manage check-ins/outs, review benefits, answer questions, and coordinate with IT and facilities to maintain a smooth clinic operation.

The role requires 2+ years of front desk experience, strong communication, multitasking ability, and attention to detail. This is an on-site position in a patient-centered environment.