Patient Services Coordinator - Front Desk

Spooner-Incorporated; Coppell (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental, vision, life insurances

401(k) matching

Paid time off

Holiday pay

Continuing education funds

Employee referral bonus

Employee Assistance Program

Student loan repayment program

Job summary

Spooner is seeking a friendly, detail-oriented front desk associate in Coppell, TX to welcome patients, manage schedules, and maintain records with HIPAA compliance. You will support the clinic team in delivering outstanding patient service in a fast-paced environment.

Ideal candidates bring 1–2 years scheduling/verification experience, strong communication, and a customer-first mindset. This full-time role offers benefits and growth opportunities within a values-driven practice.

Qualifications

• High school diploma or GED required.
• 1-2 years scheduling/verifications experience preferred.
• Excellent customer service and communication abilities.
• Basic familiarity with HIPAA privacy rules.

Responsibilities

• Greet and assist patients, visitors, and vendors with a positive attitude.
• Coordinate and communicate patient/therapist schedules and referrals.
• Process new patient enrollments accurately and timely.
• Maintain up-to-date patient records and HIPAA-compliant documentation.
• Answer phones, resolve concerns, and support billing/benefits where needed.
• Run routine reports and assist with office duties as required.

Skills

Scheduling/Verifications

Customer service

Communication skills

HIPAA compliance awareness

Education

High school diploma or GED

Job description

Spooner is seeking a friendly, detail-oriented front desk associate in Coppell, TX to welcome patients, manage schedules, and maintain records with HIPAA compliance. You will support the clinic team in delivering outstanding patient service in a fast-paced environment.

Ideal candidates bring 1–2 years scheduling/verification experience, strong communication, and a customer-first mindset. This full-time role offers benefits and growth opportunities within a values-driven practice.